Sobah Support

Find answers about setting up Sobah, choosing Fajr timing, and recovering an interrupted alarm. For personal help, email Sobah support.

How do I activate my first alarm?

No account is required to activate a Sobah alarm. Choose a mission, Automatic Fajr or a fixed manual time, and a sound. Allow alarm access when iOS asks. Check the success screen and the confirmed next alarm time before relying on it.

How does Sobah calculate Fajr time?

Sobah calculates Fajr on your device using your location and chosen calculation method. Automatic Fajr adjusts to the calculated Fajr time for each day. The default calculation method is Muslim World League; you can choose a named method during setup or when editing Automatic Fajr. Sobah does not infer the method from your location.

Fajr calculation works offline and does not send your location to a prayer-time server. This describes the calculation; it does not mean every Sobah feature works offline.

Can I set an alarm before or after Fajr?

Sobah’s Fajr offset lets you set an Automatic Fajr alarm before, at, or after calculated Fajr. The offset changes the alarm time, not the calculated prayer time. Check the confirmed next alarm time after changing the offset.

Can I choose a fixed alarm time instead?

Sobah offers a fixed manual-time option instead of Automatic Fajr. A manual time stays fixed each day; it does not adjust with Fajr. Use this option if you prefer a chosen clock time or if automatic Fajr is unavailable.

What if Alarm or Location permission is off?

If Alarm access is off, open Settings, allow Sobah to use alarms, return to Sobah, and activate again. Choosing a manual time does not bypass alarm permission.

If Location is denied, allow Location in Settings and return, or choose Use a manual time instead. If location is temporarily unavailable, retry activation or use a manual time. Your saved choices stay available while you recover. If Fajr cannot be calculated for your location and date, use a fixed manual time.

Can I practice a mission before using it?

Sobah’s mission preview lets you practice without scheduling an alarm. Try Squats or Steps with the phone in the position shown before choosing them for an alarm. Movement missions also require a successful setup trial and applicable motion availability and permission. A preview does not qualify a movement mission or activate an alarm.

Math and Typing are alternatives when movement is uncomfortable. Squats and Steps are wakefulness challenges, not fitness measurements. Hold the phone in your hand for Steps.

How do I finish a mission or use Emergency exit?

Sobah offers Math, Typing, Squats, and Steps missions. Math requires correct answers to the selected problems. Typing completes automatically when the shown statement matches exactly, including capitalization, spacing, and punctuation. Squats and Steps complete when their movement target is reached. Alarm only uses standard alarm controls without an in-app mission.

During an active Math, Squats, or Steps mission, Emergency exit opens a typing fallback. Type the shown sentence exactly to stop that alarm. Emergency exit is a separate outcome from completing a Typing mission. Typing missions already use an exact statement as their stop action and have no separate Emergency exit. Steps has no ordinary Give Up control.

What if movement counting pauses or the alarm goes quiet?

If counting pauses, the alarm is still active. When motion sensing or its permission is unavailable, Sobah retains the movement mission and earned progress; use the displayed recovery action or Emergency exit. Sensor failure does not change the mission to Math.

Silencing an alert or receiving a quiet window does not complete the mission. An unfinished mission can sound again. If you stop interacting with a movement mission, the alarm can rearm for the same unfinished wake-up challenge.

What should I check after travel or an interruption?

Reopen Sobah and check the confirmed next alarm time after changing location, time zone, or permissions. An unfinished mission resumes with its saved progress. If multiple alarms are active, completing one may reveal another waiting alarm. Review the label before continuing.

What does the currently available app require?

The currently available Sobah app requires an iPhone running iOS 26 or later. Android is upcoming; join the Android waitlist for a launch notification.

Sobah is a wake aid, and alarm delivery can depend on iPhone permissions, power, and system availability. Keep a backup alarm while evaluating the app on your device. Before relying on an alarm, check that Alarm permission is granted, the alarm shows a confirmed next time, and your iPhone has enough charge for the night.

How do I report an alarm failure or get help?

Email [email protected] for help or to report an alarm failure. Include your iPhone model, iOS version, Sobah version and build, the expected and observed behavior, and whether Focus, Low Power Mode, force quit, reboot, or travel was involved. Do not send passwords, authentication codes, or other sensitive information.

The same address handles privacy questions. Read the privacy policy for data handling and optional diagnostic-sharing details, or visit Contact for Android waitlist removal.